Refund Policy

At CyberIntel Limited, we strive to provide the best possible experience with FLOWCO, our AI-powered audio transcription and summarization service. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting one. We are committed to customer satisfaction and fair business practices. Please read this policy carefully to understand your rights and options.

2.1 30-Day Money-Back Guarantee (First-Time Subscribers) If you are a first-time subscriber to our Monthly or Yearly plan, you may request a full refund within 30 days of your initial purchase if: • You have used less than 5 hours of transcription time • You have not violated our Terms of Service • You contact us within 30 days of your initial subscription date 2.2 Service Failures You may be eligible for a partial or full refund if: • Our service experienced significant downtime (>48 hours) • Transcription quality was substantially below our stated accuracy standards due to technical issues on our end • You were incorrectly charged or double-charged • You experienced a technical issue that prevented you from using the service despite reasonable troubleshooting efforts 2.3 Billing Errors If you were charged incorrectly due to a system error, we will issue a full refund for the incorrect charge.

Refunds will NOT be issued in the following cases: • Subscriptions renewed automatically (beyond the first billing cycle) • Partial refunds for unused time within a billing period • Change of mind after using significant service resources (>5 hours or >20% of monthly quota) • Failure to cancel subscription before automatic renewal • Dissatisfaction with AI transcription accuracy due to poor audio quality on user's end • User error or lack of understanding of service features • Violation of our Terms of Service or Acceptable Use Policy • Free plan users (as the Free plan has no charges) Note: While we don't typically provide refunds for auto-renewed subscriptions, we encourage you to cancel before the renewal date if you no longer wish to continue. You will retain access until the end of your paid period.

To request a refund, please follow these steps: Step 1: Contact Us Email us at support@flowco.tech with the subject line "Refund Request - FLOWCO" Step 2: Provide Information Include the following in your email: • Your account email address • Order/Transaction ID (found in your payment confirmation email) • Date of purchase • Subscription plan (Monthly or Yearly) • Reason for refund request • Brief description of any issues encountered Step 3: Wait for Review We will review your request within 3-5 business days and respond with our decision. Step 4: Refund Processing If approved, refunds will be processed within 7-10 business days to your original payment method.

• Request Review: 3-5 business days • Approval to Processing: 7-10 business days • Bank/Card Processing: 5-10 business days (varies by financial institution) Total estimated time: 15-25 business days from request to funds appearing in your account. Note: Refunds are always issued to the original payment method. We cannot issue refunds to different payment methods or accounts.

6.1 Partial Refunds In certain circumstances, we may offer partial refunds or account credits instead of full refunds: • Service outages affecting less than 20% of your billing period • Minor technical issues that were resolved during the billing period • Goodwill gestures for service inconveniences 6.2 Account Credits Account credits may be issued as: • Compensation for service disruptions • Resolution for minor billing disputes • Extended usage time for your next billing cycle Credits are non-transferable and expire if you cancel your account.

7.1 How to Cancel You can cancel your subscription at any time through: • Your account settings page • Emailing support@flowco.tech with cancellation request 7.2 Effect of Cancellation • Cancellation takes effect at the end of your current billing period • You retain full access to paid features until the period ends • No refund is provided for the remaining time in the current period • Your usage quota resets to Free plan limits after the paid period ends • All your transcription history and data remain accessible 7.3 Reactivation You can reactivate your subscription at any time by: • Visiting your account settings • Selecting a subscription plan • Your previous transcription history will be preserved

8.1 Technical Issues If you experience technical difficulties: • Contact our support team first at support@flowco.tech • We will work to resolve the issue within 24-48 hours • Refunds are considered only if the issue cannot be resolved 8.2 Duplicate Charges If you were charged multiple times for the same subscription: • Contact us immediately • Provide transaction IDs for all duplicate charges • We will issue a full refund for duplicate charges within 5 business days 8.3 Unauthorized Charges If you notice an unauthorized charge: • Contact us immediately at support@flowco.tech • Secure your account by changing your password • We will investigate and issue appropriate refunds if fraud is confirmed 8.4 Price Changes If we increase subscription prices: • Existing subscribers maintain their current rate until renewal • You will be notified 30 days before any price increase • You may cancel before the increase takes effect without penalty

9.1 Contact Us First Before initiating a chargeback with your bank or credit card company, please contact us directly. Most issues can be resolved quickly through our support team. 9.2 Chargeback Consequences If you initiate a chargeback without contacting us: • Your account may be immediately suspended • Access to all service features will be revoked • Legal action may be taken for fraudulent chargebacks • You may be barred from future use of our service 9.3 Dispute Resolution We prefer to resolve all disputes directly with our customers. Please email support@flowco.tech to discuss any concerns before escalating to payment disputes.

The Free plan is provided at no charge and therefore: • No refunds are applicable • Service may be modified or discontinued without notice • Usage limits may be adjusted based on system capacity • No guarantee of service availability or uptime Free users who upgrade to paid plans are subject to the refund policies outlined in this document.

11.1 Within 30 Days Annual subscribers are eligible for a full refund within 30 days if: • It is your first annual subscription • You have used less than 5 hours of service • You meet the eligibility criteria in Section 2.1 11.2 After 30 Days After the 30-day period: • No refunds are provided for annual subscriptions • You may cancel to prevent next year's renewal • Service continues until the end of the annual period • Prorated refunds are not available 11.3 Exceptional Circumstances In rare cases involving severe service failures or extenuating circumstances, we may consider prorated refunds on a case-by-case basis. Contact support@flowco.tech to discuss.

12.1 Currency and Exchange Rates • All prices are in USD • Refunds are issued in USD to the original payment method • Your bank may apply currency conversion fees • We are not responsible for exchange rate fluctuations between purchase and refund 12.2 International Processing Times Refund processing times may be longer for international customers depending on: • Your bank's processing policies • International transaction clearing times • Your country's banking regulations Expect an additional 5-10 business days for international refunds.

We reserve the right to modify this Refund Policy at any time. Changes will be: • Posted on this page with an updated "Last Updated" date • Communicated via email for material changes • Effective immediately for new purchases • Applied to existing subscriptions at next renewal Your continued use of the service after policy changes constitutes acceptance of the updated policy.

For refund requests, billing questions, or any concerns about charges, please contact: CyberIntel Limited Email: support@flowco.tech Product: FLOWCO - AI Audio Transcription Service Subject Line: Refund Request - FLOWCO We aim to respond to all refund requests within 3-5 business days. For urgent billing issues, please mark your email as "URGENT" in the subject line. Our customer support team is committed to resolving your concerns fairly and promptly. We value your business and want to ensure your satisfaction with FLOWCO.