Privacy Policy

Welcome to FLOWCO, a product of CyberIntel Limited. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered audio transcription and summarization service.

We collect the following types of information: • Audio Files: Audio and video files you upload for transcription and summarization • Account Information: Email address, name, and payment information when you create an account • Usage Data: Information about how you interact with our service, including upload history and feature usage • Device Information: IP address, browser type, operating system, and device identifiers • Streaming URLs: Links to YouTube, podcasts, or other streaming content you provide for processing

We use your information for the following purposes: • Service Delivery: To transcribe and summarize your audio content using AI technology • Account Management: To create and manage your account, process payments, and provide customer support • Service Improvement: To analyze usage patterns and improve our transcription accuracy and features • Communication: To send you service updates, security alerts, and marketing communications (with your consent) • Legal Compliance: To comply with applicable laws and regulations

We use advanced AI models to process your audio files. Your audio content may be temporarily processed by our AI infrastructure to generate transcriptions and summaries. We implement strict security measures to protect your data during processing.

We implement industry-standard security measures to protect your information: • All data transmission is encrypted using HTTPS/TLS protocols • Server storage uses AES-256 encryption • Access to user data is restricted to authorized personnel only • Regular security audits and vulnerability assessments • Secure payment processing through certified payment providers

• Audio files are automatically deleted from our servers within 24 hours after processing is complete • Transcription results and summaries are retained as long as your account is active • You can delete your transcription history at any time from your account settings • Upon account deletion, all associated data is permanently removed within 30 days

You have the following rights regarding your personal information: • Access: Request a copy of your personal data • Correction: Update or correct inaccurate information • Deletion: Request deletion of your account and associated data • Data Portability: Export your transcription results in common formats • Opt-Out: Unsubscribe from marketing communications • Withdraw Consent: Revoke consent for data processing where applicable To exercise these rights, please contact us at support@flowco.tech

We use cookies and similar technologies to: • Maintain your login session • Remember your language preferences • Analyze service usage and performance • Provide personalized experience You can control cookie settings through your browser preferences.

We may share your information with: • Payment Processors: To process subscription payments (Stripe) • Cloud Infrastructure: To host and store data securely (AWS/GCP) • Analytics Services: To understand usage patterns • AI Service Providers: To process transcription and summarization requests We ensure all third parties comply with applicable data protection regulations.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: CyberIntel Limited Email: support@flowco.tech Product: FLOWCO - AI Audio Transcription Service We will respond to your inquiry within 30 days.